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Policies

Our shop inventory is updated daily. If you would like to purchase something that shows up as ''Sold Out'', or if something doesn't seem to be available in sufficient quantities please contact us and we will advise when an item could be back in stock.

Valentina Colour Works

The house brand of Mouliné.

All our yarns are hand-dyed with professional-grade light-and- colour-fast dyes in a smoke and pet-free environment. All yarn is rinsed thoroughly at the studio; for some colours, however, slight leaching may occur during the first wash. Please carefully follow washing instructions on the label.

Each hand-dyed VCW skein is unique: alternating skeins is recommended for a more even look in a multi-skein project.We always custom select similar looking skeins for your order.

All our yarns are photographed in natural light in order to represent the true colours but monitor colour settings do vary.

Returns

If you are not satisfied with your purchase you may return unused yarn in original condition within 30 days of the shipping date for an exchange or refund. Please note: our bricks-and-mortar store return policy is different.

Shipping charges are not refundable. Shipping and insurance costs to return merchandise are the sole responsibility of the customer.

Sale items are not returnable.

If you wish to exchange or return a yarn purchase, please first contact us before attempting any intended return: